4.8.3.2 投诉单详情查询

测试环境

https://openapi-dev.51shoubei.com/openApi

POST

/v1/paycfg/complaint/detail

按投诉单号实时查询渠道投诉详情，并同步刷新本地投诉状态（渠道状态与本系统不一致时以渠道为准）。

请求参数

Header 参数

Body 参数application/json

示例

{
    "requestId": "string",
    "timestamp": "string",
    "nonce": "stringstringstri",
    "sign": "string",
    "reqBody": {
        "complaintNo": "string"
    }
}

请求示例代码

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location 'https://openapi-dev.51shoubei.com/openApi/v1/paycfg/complaint/detail' \
--header 'api-key: AK-14ad9367db5e4a62be1f8506ed5291b0' \
--header 'Content-Type: application/json' \
--data '{
    "requestId": "string",
    "timestamp": "string",
    "nonce": "stringstringstri",
    "sign": "string",
    "reqBody": {
        "complaintNo": "string"
    }
}'

返回响应

🟢200

application/json

Bodyapplication/json

示例

{
  "code": 0,
  "msg": "",
  "timestamp": "",
  "sign": "",
  "nonce": "",
  "rspBody": {
    "complaintNo": "",
    "outTradeNo": "",
    "channelOrderNo": "",
    "payMode": 0,
    "merchantNo": "",
    "shopNo": "",
    "status": 0,
    "wxComplaintDetail": {
      "complaint_id": "",
      "complaint_time": "",
      "complaint_detail": "",
      "complaint_state": "",
      "payer_phone": "",
      "payer_openid": "",
      "complaint_order_info": [
        {
          "transaction_id": "",
          "out_trade_no": "",
          "amount": ""
        }
      ],
      "complaint_full_refunded": false,
      "incoming_user_response": false,
      "user_complaint_times": "",
      "complaint_media_list": [
        {
          "media_type": "",
          "media_url": [
            ""
          ]
        }
      ],
      "problem_description": "",
      "problem_type": "",
      "apply_refund_amount": "",
      "user_tag_list": [
        ""
      ],
      "service_order_info": [
        {
          "order_id": "",
          "out_order_no": "",
          "state": ""
        }
      ],
      "additional_info": {
        "type": "",
        "share_power_info": {
          "return_time": "",
          "return_address_info": {
            "return_address": "",
            "longitude": "",
            "latitude": ""
          },
          "is_returned_to_same_machine": false
        }
      },
      "in_platform_service": false,
      "need_immediate_service": false,
      "is_agent_mode": false
    },
    "alipayComplaintDetail": {
      "certifyInfo": [
        ""
      ],
      "complainAmount": "",
      "complainContent": "",
      "complainUrl": "",
      "complaintTradeInfoList": [
        {
          "amount": "",
          "complaintRecordId": "",
          "gmtRefund": "",
          "gmtTrade": "",
          "id": "",
          "outNo": "",
          "status": "",
          "statusDescription": "",
          "tradeNo": ""
        }
      ],
      "contact": "",
      "gmtComplain": "",
      "gmtOverdue": "",
      "gmtProcess": "",
      "gmtRiskFinishTime": "",
      "id": 0,
      "oppositeName": "",
      "oppositePid": "",
      "processCode": "",
      "processImgUrlList": [
        ""
      ],
      "processMessage": "",
      "processRemark": "",
      "status": "",
      "statusDescription": "",
      "taskId": "",
      "tradeNo": ""
    }
  }
}

修改于 2026-08-17 02:28:07

4.8.3.1 投诉单分页查询

4.8.3.3 回复投诉用户